PRIVACY & COOKIES POLICY

At Rocmills, we value your privacy. The purpose of this policy is to set out how we use and protect any information that you give us when you use our website. Our Privacy Policy relates to your use of of this website and we’ve endeavoured to make it as simple to understand as possible. We may need to change this policy from time to time if regulations change but if we do, we will update this page and let you know. For the purposes of data protection, this policy refers to the 1998 Data Protection Act until 25th May 2018 and thereafter the EU General Data Protection Regulation.

 

In plain English, this policy explains that we hold all your information in a secure place and will never provide your personal information to third parties unless we are required by law to do so.

 

WHAT WE COLLECT

We collect the following information when you place an order or set up an account with us:

  •                                 name
  •                                 contact information including email address
  •                                 demographic information such as postcode and country

Like all websites, we use cookies when you’re on the site mainly to help us recognise your preferences if you return to the site. For the exhaustive list of cookies we collect, you can click on this list

 

WHAT WE DO WITH THE INFORMATION WE GATHER

The information we gather will be used for the following reasons:

  •                                 To allow us to process your order and contact you if there are any issues with same
  •                                 We may use the information to improve our products and services, for instance shipping rates for certain regions or customers.
  •                                 If you sign up to our email list, we will occasionally contact you about new products, special offers and discounts using the email address you provide. You can unsubscribe from these emails by clicking a link at the bottom of each email or by contacting us by email at hello@rocmills.com

 

WHERE WE STORE IT

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

CONTROLLING YOUR PERSONAL INFORMATION

You may request details of the personal information which we hold about you under the Data Protection Act 1998 and the EU General Data Protection Regulations. If you would like a copy, please write to Rocmills Ltd, 4 Ricardo’s Wood, Sion Mills, Northern Ireland, BT82 9TS. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to the address above or emailing us athello@rocmills.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

 

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

 

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

Name of cookie Typical content Expires
__utma randomly generated number 2 years
__utmb randomly generated number 30 minutes
__utmc randomly generated number when you close your browser
__utmx randomly generated number 18 months
__utmxx randomly generated number 18 months
__utmz randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search) 6 months

Further information on cookies set by Google Analytics.