If for any reason you decide not to keep an item, you can return it and claim for a refund in line with our Returns Policy. Please return to us within 14 days of receipt to the address indicated on your despatch slip. Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition.
We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.
If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item, or deduct up to 50% of the selling price from the refund claim.
Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.
If you have lost your delivery note, please follow the returns instructions below.
The instructions for refunds are located on the initial delivery note that you received with your order. If you do not have your delivery note, please follow the instructions below:
Packing Instructions -Please take care when unpacking and repacking your products.
If you do not have a delivery note, then please enclose the following information on a piece of paper:
- Please specify the reason for returning the item
- The date you received the product
- Any other product information you have
Please put this piece of paper, and the product to be returned, into a parcel, and mail it to the address below:
Rocmills Returns, 4 Ricardo’s Wood, Sion Mills, County Tyrone, Northern Ireland, BT82 9TS
You will receive an email confirming receipt of your returned items.